Refund & Exchange Policy

At Aurora, we are committed to providing premium-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a 15-Day Hassle-Free Refund & Exchange Policy, subject to the terms below.

Exchange Policy

  • Exchange requests can be made within 15 days of purchase.
  •  Our Exchange from Home service is available through our courier partner.
  • Exchange Service Fee: Rs. 250

How to Request an Exchange

Please WhatsApp the following details to +92 303 6905555:

  • Full Name
  • Order Number
  • Required Product (Replacement)
  • Current Product
  • Reason for Exchange 

Please also attach:

  • A clear mobile video of the product.
  • The product with its original tags attached and uncut.
  • The product in its original, unused condition.

Once your request has been verified, your replacement item will be dispatched.

Exchange Conditions

  • Please check product and size availability on www.aurorafits.com before requesting an exchange.
  •  Products must be returned in their original, unused condition with all original tags attached.
  •  Products that have already been exchanged are not eligible for any further exchange or return.
  • Exchange requests made after 15 days of purchase will not be accepted.

Refund Policy

If you are not completely satisfied with your purchase, you may request a refund within 15 days of purchase.

Refund Eligibility

To qualify for a refund, the returned product must:

  • Be unused, unworn, unwashed, and in its original condition.
  •  Have all original tags attached and uncut.
  • Be returned with the original purchase receipt.
  • Be returned in the original packaging.

How to Request a Refund

Please WhatsApp the following details to +92 303 6905555:

  • Full Name
  • Order Number
  • Reason for Return (Optional)
  • Account Title
  • Bank Name
  • IBAN

Once your returned item has been received and inspected, your refund will be processed if it meets the conditions of this policy.

Refund Conditions

  • A Return Collection Fee of Rs. 250 will be deducted from the refund amount.
  • If the return is due to a manufacturing defect or an incorrect item received, Aurora will bear the return shipping cost.
  • Refunds are processed only after the returned item has been received and approved.
  • Products that are used, worn, washed, damaged, altered, or returned without their original tags, receipt, or original packaging are not eligible for a refund.
  • Clearance items are eligible for exchange only subjected to product availability  and cannot be returned for a refund.

Important Delivery Information

  • Parcels cannot be opened before acceptance or payment. This policy helps protect both our customers and Aurora by ensuring the authenticity and integrity of every order.
  • If you receive an incorrect item or believe your product has a manufacturing defect, please contact us immediately. Our team will review your request and provide an appropriate resolution.
  •  If you are not completely satisfied with your purchase, you may request an exchange or refund within 15 days of purchase, provided the product meets the conditions outlined above.

Need Assistance?

For exchanges, refunds, or any questions, please contact our Customer Support Team.

WhatsApp: +92 303 6905555

We’re always happy to help.